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Frequently Asked Questions

Welcome to the FAQs page of Hair By Evie Rauber, where we address common questions about our sustainable and organic hair services. Here, you’ll find information on our product offerings, service details, and our commitment to a low-tox approach. We aim to provide clarity and transparency, ensuring you feel informed and confident in your hair care choices. Whether you're curious about our organic products, seeking guidance on safe treatments, or wanting to learn more about our sustainable practices, this section is designed to help you make the best decisions for your hair health and wellbeing.

  • What types of services do you offer?
    At Hair By Evie Rauber, we offer a range of hair services, including cuts, colour treatments, styling, Weave extensions and smoothing treatments using sustainable and organic products.
  • Are your hair services suitable for all hair types?
    Yes, our services are designed to cater to all hair types. We take the time to assess your hair's unique needs to provide personalised treatments that suit you best.
  • Do you offer consultations before treatments?
    Absolutely! We have a process where you fill out a new guest form, and then we discuss your hair goals, preferences, and any concerns before we start your service, ensuring you feel confident and informed.
  • Do you offer any treatments specifically designed to detoxify the hair?
    Yes, we provide treatments aimed at detoxifying the hair and scalp, helping to remove build-up from products and environmental factors while nourishing your hair with organic ingredients.
  • What organic products do you use?
    We use Oway Hair - a selection of high-quality organic hair products that are low-tox and free from harsh chemicals. They are made from sustainably grown and harvested ingredients, and Oway uses steam to create the essential formulations for hair care. Pretty incredible!
  • What does "low-tox" mean in the context of your salon?
    "Low-tox" refers to our commitment to using hair products that contain fewer harmful chemicals. We aim to minimise exposure to toxins for both our clients and the environment.
  • How do organic hair products differ from traditional ones?
    Organic hair products are made from natural ingredients that are free from synthetic chemicals, parabens, and sulfates. They are ingredient-based and are sustainably grown and harvested, resulting in healthier hair over time with less environmental impact.
  • Will organic hair colour provide the same results as traditional hair colour?
    Yes! Our organic hair colour is designed to provide vibrant and long-lasting results while being gentler on the hair and scalp. We focus on achieving the desired shade without compromising your hair's health.
  • Can I ask to see the ingredient list of the products used during my appointment?
    Certainly! We believe in transparency and are happy to share the ingredient lists of our products. This information can also be found on our services page, but not all details are listed there.
  • Are your organic products suitable for sensitive skin or allergies?
    Many of our products are formulated to be gentle and are suitable for sensitive skin. However, we recommend informing us of any allergies or sensitivities so we can choose the best options for you. Please make sure to include this important information in the new guest form.
  • Are your services safe for pregnant women and children?
    We prioritise safety and use organic products that are generally considered safe. They are fume-free, so no toxic gases occur during the process.
  • Will using organic products improve the health of my hair?
    Yes, over time, using organic and low-tox products can lead to healthier, shinier hair. These products are formulated to nourish and repair your hair without the damaging effects of harsh chemicals.
  • How do I book an appointment?
    You can fill in the new guest form first and I’ll be in touch, or you can book online after filling out the new guest form if you know what you’d like to book.
  • What payment methods do you accept?
    We accept various payment methods, including cash, credit/debit cards, and digital wallets for your convenience.
  • How do you ensure sustainability in your salon?
    We are committed to sustainable practices, such as reducing waste, using eco-friendly products, and sourcing materials from ethically responsible suppliers.
  • Why should I choose a low-tox salon?
    Choosing a low-tox salon benefits not only your health but also the environment. Not only does it prevent you from breathing in toxic chemicals, but your visit will also be more enjoyable and relaxing.
  • How often should I get my hair trimmed or coloured?
    For trims, if you don’t colour your hair, we recommend at least every three months. For colour, we will discuss this at the end of your service, as each person's needs are different.
  • Can I expect the same styling results with organic products?
    Absolutely! Our organic and low-tox products are designed to deliver professional styling results. We take great care to ensure you leave our salon looking and feeling fabulous.
  • How do you source your organic products?
    We carefully select our organic products from reputable suppliers who prioritise sustainability, ethical sourcing, and high-quality ingredients. Our commitment is to use products that align with our values. Our supplier’s head office is located in Brisbane, Australia, and their headquarters are located in Italy – their ingredients are grown in Bologna, Italy!
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